Dudrake

Overseas deliveries and deliveries to addresses outside the EU and USA may include additional delivery charges as stated during the checkout process. Your order will be delivered once payment has been made and your order has been processed ready for shipment, to the address you provided as listed on the checkout page. Please note that some venues/drop-off points such as PO Box addresses or hotels might not be eligible for delivery. Deliveries are carried out on weekdays, namely every-day of the week except Saturday, Sunday and statutory holidays. Dudrake is not responsible for non-delivery in following cases: If you have entered your address incorrectly; If you have used non-English language characters or foreign alphabet; if you have entered a non-residential address (including but not limited to PO Box). Dudrake MAKES ITS BEST EFFORTS TO ENSURE THAT THE CAMPAIGN DESCRIPTION BEST SUITS TO THE REALITY IN ORDER TO AVOID MISLEADING THE BUYER. IN THE EVENT OF ANY CONFLICT BETWEEN THE CAMPAIGN DESCRIPTION AND THE INFORMATION AVAILABLE ON THE ORDER PAGE, OR ANY WEBSITE CONFIRMATION EMAILS SENT TO THE USER, THESES LATTER SHALL PREVAIL, AS THE WEBSITE OFFICIAL COMMUNICATIONS, AND ABOVE ALL THE PRESENT TERMS AND CONDITION SHALL GOVERN.

The Buyer may track the transition of their Order status by consulting Dudrake to check if the order had been processed, packed and when the shipment mode corresponding to the chosen Product permits the parcel tracking.

The Buyer shall inform Dudrake by email regarding any delivery delays or failure to deliver on time. In case of delay or non-delivery by the deadline, except in cases of Force Majeure, the Buyer may, under the applicable provisions of the Consumer Code, request Product delivery within a reasonable additional period. A failure to deliver respecting this new extended deadline, the Buyer may cancel the order permanently. This cancellation will be considered effective from date of receipt by the Website of the notification of the decision of the Buyer during customer care opening hours. The full refund of the amount paid by the Buyer will then be effective, in accordance with Article L. 138-3 of the French Consumer Code, within 14 (fourteen) days of the receipt of the Buyer’s decision upon the cancellation of the Order. Such refund shall only be made through the payment method initially used. These provisions shall not be applicable in case of late delivery due to a mistake in the address delivery name attributable to the Buyer.

SHIPPING COSTS

US shipping costs: Processing time: 3-5 business days (Monday - Friday). It depends on the product type and customization.

Standard US shipping: base shipping rate is $5.99. 3-8 business days (Monday-Friday). Extra $2.2 per product

* International Shipping: Shipping time: 15-30 business days (Monday to Friday)

International shipping cost: $6.99